The support service allows operating platforms, attending and solving problems and incidents.
As well as to attend requests of systems in production.
Depending on the level of support that the client purchases, we can act on different fronts to guarantee the execution of the following activities on the managed platforms:
- Adoption and compilation to generate version.
- Deployment and configuration.
- Corrective maintenance.
- Attention to requests.
- Proposed solutions.
- Incident resolution.
- Report generation.
- Wiki maintenance.
- Monitoring in operation.